We require a non-refundable $50 deposit to book your event on our calendar. If you must cancel the event (with 7+ days notice) this deposit may be transferred to another event within a 12 month time period.
If you must cancel an event that is farther than 7 days out, there will be a full refund given upon your request (minus deposit which can be reallocated to another event).
If a cancellation occurs within the 3-6 days prior to an event there may be up to a 30% fee upon the owners discretion which would depend if product was already purchased for the event.
Cancellation within 48 hours is unfortunate. We have already purchased the ice cream needed for your event and blocked off the time in our schedule that may have prevented another booking in it's place. Sadly, your deposit will be lost and we are only able to give up to a 50% refund of the remaining balance.
Paper Clips Ice Cream reserves the right to re-schedule due to inclement weather that is deemed by the owner too dangerous to drive through.
We operate rain or shine, and believe it is our customers due diligence to watch the weather and operate within our cancelation outline.
We hold a strict cancellation policy because ice cream is fragile and has a short shelf life. We will do our best to accommodate your needs and if we are able to book an event in place of yours and ensure that no time or inventory is wasted, we will try to mitigate any money loss.